SMS Terms of Service
Franco Family Dentistry
Glendora Dental Center
La Verne Dental Center
1. Program Description
By opting in to receive SMS (text) messages from our office, you agree to these SMS Terms of Service. Our SMS program is used to provide patients with important information related to dental care, including but not limited to:
- Appointment confirmations and reminders
Scheduling updates or cancellations
- Treatment or care-related notifications
- Billing or payment reminders
- Office updates (e.g., closures, emergencies)
- Messages are intended for informational and healthcare-related purposes only and do not replace direct communication with your dental provider.
2. Opt-In Consent
- By providing your mobile phone number and opting in (verbally, in writing, electronically, or via a web form), you consent to receive SMS messages from Franco Family Dentistry at the number provided.
- Consent to receive SMS messages is not a condition of receiving dental treatment.
3. Message Frequency
- Message frequency may vary based on your appointments, treatment plan, and account activity. You may receive multiple messages per month.
4. Message and Data Rates
- Message and data rates may apply depending on your mobile carrier and plan. Franco Family Dentistry is not responsible for any charges incurred from your mobile carrier.
5. Opt-Out Instructions
- You may opt out of receiving SMS messages at any time by replying:
- STOP to any message
- After opting out, you will no longer receive SMS messages unless you re-enroll. You may receive a final confirmation message acknowledging your opt-out.
6. Help Instructions
- For help, reply: HELP to any message
- You may also contact us directly at: +16267956566 or see contacts page for more information.
7. Privacy and HIPAA Compliance
- We respect your privacy and are committed to protecting your personal and health information. SMS messages may contain limited information necessary for communication but will not include detailed or sensitive Protected Health Information (PHI) unless permitted by law and your consent.
- Your information is handled in accordance with our Privacy Policy and HIPAA Notice of Privacy Practices, available at:
- Website: [https://francofamilydentistry.com/]
- In Office: Upon request
8. Confidentiality Notice
- SMS messaging is not always a secure form of communication. By opting in, you acknowledge and accept the risks associated with text messaging, including potential unauthorized access if your phone is lost or shared.
- Please notify us immediately if your phone number changes.
9. Supported Carriers
- SMS messages are supported by most major U.S. carriers. Franco Family Dentistry is not liable for delayed or undelivered messages due to carrier issues or network failures.
10. Changes to SMS Terms
- We may update these SMS Terms of Service from time to time. Updates will be effective upon posting or distribution. Continued participation in the SMS program constitutes acceptance of the revised terms.
11. Contact Information
- If you have questions about these SMS Terms of Service, please contact:
- * Please see contacts on home page and contact any of our three offices to meet your needs *