Franco Family Dentistry
Glendora Dental Center
La Verne Dental Center
SMS OPT-IN OR PHONE NUMBERS FOR THE PURPOSE OF SMS ARE NOT BEING SHARED.
1. Introduction
Our Clinics are committed to protecting the privacy and confidentiality of our patients’ personal and health information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information in accordance with applicable laws and professional standards.
2. Information We Collect
We may collect and process the following types of information:
a. Personal Information
Full name
Date of birth
Identification number
Address, email address, and telephone number
Emergency contact details
b. Health Information
Medical and dental history
X-rays, photographs, and treatment records
Diagnoses, treatment plans, and clinical notes
Prescriptions and referrals
c. Financial and Insurance Information
Payment details
Billing records
Dental insurance information
3. How We Use Your Information
We use your information to:
Provide dental care and treatment
Maintain accurate medical records
Schedule appointments and send reminders
Process billing, payments, and insurance claims
Communicate with you about your care
Comply with legal, regulatory, and professional obligations
4. Disclosure of Information
We may share your information only when necessary and permitted by law, including with:
Dental specialists, laboratories, or healthcare providers involved in your treatment
Medical schemes or insurance providers for claims processing
Regulatory authorities when legally required
Service providers who support our operations (e.g., IT systems), under strict confidentiality agreements
We do not sell or trade your personal or health information.
5. Data Security
We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, loss, misuse, or disclosure. Access to patient information is limited to authorized staff only.
6. Data Retention
We retain patient records for as long as required by law and professional guidelines or as necessary to provide ongoing care. Once no longer required, information is securely destroyed or anonymized.
7. Your Rights
Depending on applicable law, you may have the right to:
Access your personal or health information
Request correction of inaccurate or incomplete information
Request a copy of your records
Withdraw consent where applicable (subject to legal and clinical obligations)
Lodge a complaint with a relevant regulatory authority
Requests must be submitted in writing and may require identity verification.
8. Website and Electronic Communications
If you use our website or electronic services:
We may collect limited technical data (e.g., IP address, browser type) for security and functionality
Email or online communication may not always be fully secure; we recommend avoiding sensitive information unless requested
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The most current version will be available at our clinic and/or on our website, with the effective date clearly stated.
10. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Any of our offices listed on the home page under contacts, Thank you.